BBB alert: COVID-19 contact tracing is a hotspot for scammers

Courtesy photo

You receive an unsolicited message via text, email, or a social media messenger. The message explains that you’ve come into contact with someone who has tested positive for COVID-19. The message instructs you to self-isolate and provides a link for more information. Alarmed, you are tempted to click and get more details. But don’t fall for it! These links can contain malware that downloads to your device.

Another version of this scam involves a robocall claiming to be part of “contact and tracing efforts.” Again, the call informs you that you’ve been exposed to someone who tested positive for COVID-19.  After electing to speak to a representative, the “contact tracer” asks you to verify personal information. This starts with questions about your full name and date of birth, but can quickly move to Personally Identifiable Information (PII) and/or financial accounts. While contact tracers do normally reach out by phone, be sure to hang up if the caller doesn’t meet the guidelines described below.

Contact tracing is one of the oldest public health tactics with centuries of history. It is a system of discovering a person with a virus (or testing positively for it) and isolating that person to slow the spread. This is to keep them away from others and follow their line of contact in order to warn anyone who encountered them of the virus threat.

Legitimate tracers follow the pathogen from person to person, often creating an intricate web of potentially infected people, in order to warn those along that web of the danger. So, it is necessary to ask those individuals with whom they have had contact. ”There is nothing illegitimate about that process itself. Workers who do this are ethically bound to guard that information and to use it only for public health purposes,” stated Jim Hegarty, president and CEO of the Better Business Bureau serving Nebraska, South Dakota, the Kansas Plains and Southwest Iowa.

Enter the scammer. No ethics necessary. Reports are coming in of fake contact tracers attempting to get at victims’ personal information for illegitimate purposes.

Scammers’ favored techniques

Two schemes have, so far, have been identified as favorites of scammers. (You can be sure others are out there as well.)  Here are the most frequently reported:

The unsolicited surprise message – Through text, email or a social media messenger, you are told you’ve been in contact with a virus carrier. You are told to self-isolate and click on a link for more information. That’s the trap: don’t do it. Clicking on the link may download malware onto your device, opening up your personal information to a crook who will make use of it.

A robo caller claims to be part of a “contact and tracing effort.” – After following prompts, you are put in touch with a “representative” who claims to be a contact tracer. Under the guise of verifying your personal information, they quiz you about your full name, date of birth and other info. Soon the info asked gets very private, involving financial information.

How to tell a real contact tracer from a scam tracer:

Contacting tracing is important and a vital part of the slowing of the pandemic. Legitimate contact tracers usually contact you by phone. It’s vital that you know how to recognize the difference between a real contact tracer and a scammer out to steal from you.

Contact tracers will identify themselves: The call should start with the tracer providing their name and identifying themselves as calling from the department of health or another official team.

Contact tracing is normally done by phone call. Be extra wary of social media messages or texts.

A real contact tracer will never reveal the identity of the person who tested positive. If they provide a person’s name, you know it’s a scam.

Think the link may be real? Double-check the URL. Scammers often buy official-looking URLs to use in their cons. Be careful that the link is really what it pretends to be. If the message alleges to come from the local government, make sure the URL ends in “.gov” (for the United States). When in doubt, perform a separate internet search for the website.

It’s important that you cooperate with a legitimate contact-tracing representative and equally important that you not give information to a fake. If you have questions or concerns regarding contact tracing, contact BBB at (800) 649-6814 or visit

ABOUT BBB: Better Business Bureau has been assisting U.S. consumers and businesses since 1912. It is a nonprofit, business-supported organization that sets and upholds high standards for fair and honest business behavior. BBB services to consumers are free of charge. BBB provides objective advice, free BBB Business Profiles on more than 5.3 million companies, 11,000 charity reviews, dispute resolution services, alerts and educational information on topics affecting marketplace trust. Please visit for more information.

To read all of today's stories, Click here or call 642-2761 to subscribe to our e-edition or home delivery.


(0) comments

Welcome to the discussion.

Keep it Clean. Please avoid obscene, vulgar, lewd, racist or sexually-oriented language.
Don't Threaten. Threats of harming another person will not be tolerated.
Be Truthful. Don't knowingly lie about anyone or anything.
Be Nice. No racism, sexism or any sort of -ism that is degrading to another person.
Be Proactive. Use the 'Report' link on each comment to let us know of abusive posts.
Share with Us. We'd love to hear eyewitness accounts, the history behind an article.